Most of us cannot see ourselves fully. In light of this, we welcomed each other to reflect on what we see and value in each other. In our work together, we refer to this process as “mirroring.” We hope the descriptions below will help you get to know us, as people and a team.
When I met Jackie in 2008 at Stanford, her enthusiasm for people-centered design
solutions was evident as we worked on innovation projects for underserved
populations and established organizations. We were classmates who became close
friends, drawn together by our shared affinity for emotional depth and creating
positive social impact.
For 20+ years, Jackie has continued to center people's voices in her work in
healthcare innovation. Her influence has spanned policy, research and design,
impacting clinical practice, health policy, global funding strategies, advocacy on
healthy equity and disability justice issues, innovation research and practice at
institutions such as World Health Organization, Mayo Clinic, NHS England and the
Blue Shield of California Foundation.
Jackie has a PhD in health social movements from the Institute of Global Health
Innovation in the Department of Medicine at Imperial College London with Lord Ara
Darzi, renowned surgeon and former UK health minister. She also holds an MS/BS in
Engineering from Stanford University where she trained at the home of design
thinking, the Hasso Plattner Institute of Design.
After going through a stem cell transplant and becoming intimately aware of the often overlooked and stark aspects of recovery, Jackie began her advocacy work to improve the patient experience. In the span of 3 years, she became (and is currently) the Chair of the Patient Advocacy Committee of the European Society for Blood and Marrow Transplantation (EBMT), a non-profit medical and scientific organization that connects patients, researchers and stakeholders to save and improve the lives of patients with blood-related disorders.
Although Jackie's credibility and authority in healthcare innovation are impressive,
they do not compare to her presence. Even a life-altering illness and stem cell
transplant could not diminish her joy. Jackie's exuberance enfolds you in a warm
embrace, subtly but definitively allowing you to exhale and simply be.
Her tender words uplift and hold, a quality echoed through her poetry, prose and
photography that provoke, mobilize and capture the human soul. In her eyes, you will
see your uniqueness reflected and your light recognized.
Tina is like a breezy California day - warm and delightfully dynamic with a sense of
possibility on the horizon. These qualities characterize the day I met her in 2008
in a class at Stanford aptly named Innovation in Complex Organizations.
Tina has a rare superpower - she instigates others to embody their natural talents
and full potential. She did this rather relentlessly with me, leading me to deem her
approach “the shove.” Over decades, I have witnessed people take time to accept
Tina’s investment in their growth and unusual purity of perspective. Initially, I
too, ran from her piercing gaze but after experiencing a major illness, I was ready
to level with myself and embrace many uncultivated aspects.
Tina is as impressive professionally as she is personally. She holds a BS in Computer Science and Engineering from UC Davis and an MS in Computer Science (Human-Computer Interaction) from Stanford and was also trained in design thinking at the Hasso Plattner Institute of Design.
For 20+ years, she operated at the forefront of technology development in engineering, design and product roles, most recently as VP of Design. Her work has focused on new product development, taking nebulous ideas and bringing them to life. She has helped three early-stage startups achieve successful exits.
She is also experienced in starting her own ventures - making her well-versed in startup ecosystems and the emotional roller coaster of that experience. By nature, she is a serial entrepreneur, in continuous experimentation.Testimonials by people who have worked closely with Tina speak to her immense competencies not only in designing products and user experiences but in growing the people and teams that do so. Having experienced how teams can become mired in miscommunication, Tina taught people across various disciplines to more effectively collaborate, communicate and resolve differences. The resulting shifts accelerated learning and product development as well as led to more fulfilling work experiences.